Terms of Service
The terms governing your use of this website and our services. Written in plain English.
Last updated
May 23, 2026
Who you are dealing with, and what these terms cover
These terms are between you and Prime Chimney Services, a home-services business operating from Dallas, Texas. They cover your use of www.primechimneyservices.com and the work we do for you. Using the site means you accept the parts about the site. The parts about the work apply once you approve a written quote.
The written quote governs
If anything on this website disagrees with the written quote you approved — scope, price, timing, warranty — the quote wins. The website describes what we generally do and what things generally cost. Your quote describes what we agreed to do for you. Nothing said in a phone call, a text, or an ad changes a signed quote unless we put the change in writing too.
Service area and scheduling
We serve the Dallas-Fort Worth Metroplex. Scheduling depends on crew availability, weather and safe access, and roof work stops for rain, ice and high wind. Same-week scheduling is normal, not promised. If we are going to be late or have to move you, we will tell you rather than let you wonder.
Estimates, quotes and price changes
Prices shown on this website are starting estimates, not offers. A real price needs eyes on the equipment: condition, access, materials, and anything that turns out not to meet code. Before any work starts you get a written, line-item quote and you approve it. If we open something up and find more than the quote covers, we stop, show you, and give you a revised quote — we do not add work and bill you for it afterwards.
Your three-day right to cancel
If you sign a contract with us for more than $25 at your home rather than at our office, Texas law gives you until midnight of the third business day after signing to cancel it, for any reason, and get your money back. You do not have to give a reason. To cancel, email us or send us written notice at the address or email below — sending it within the three business days is enough, it does not have to arrive by then. We will also hand you this notice in writing when you sign. This right does not apply where the law says it does not, most commonly work you asked us to start immediately to deal with a genuine emergency.
Cancelling or rescheduling outside that window
Cancel or move any inspection or job at no charge with at least 24 hours' notice. A same-day cancellation or a no-show may carry a $49 trip fee, at our discretion — we mostly do not charge it, and we will never charge it without telling you. If we cancel on you, you owe nothing.
Access, and what we need from you
Someone 18 or older needs to be at the property, we need safe access to the work area and to the equipment, and pets need to be secured. Tell us up front about anything we should know — asbestos, a failing roof, a structure that has been altered, a prior fire. If the property is not accessible when we arrive, that counts as a same-day cancellation. We will not enter a crawlspace, attic or roof we judge unsafe.
Our right to stop
If we find a condition that makes the work unsafe or that we are not the right trade to touch — a gas leak, live wiring, structural failure, suspected asbestos — we stop, tell you what we found, and charge only for what we have already done. We would rather lose the job than finish it badly.
Who does the work
Some work is done by our own technicians and some by licensed, insured subcontractors we engage and supervise, particularly trades that require a licence we do not hold ourselves. Either way, we are the party you contracted with, we stand behind the workmanship, and you deal with us — not with them. Ask us who is coming and we will tell you.
Permits and code
Where a permit or inspection is required, we will say so in the quote and say who is pulling it. We work to the applicable codes and manufacturer instructions. We are not responsible for bringing unrelated parts of your property up to current code, and an inspection report describes what we observed on that day — it is not a warranty on the whole structure.
Payment
Payment is due on completion unless the quote says otherwise. Larger jobs may require a deposit, which the quote will state. We do not take card numbers through this website. Balances more than 30 days past due may carry interest at the highest rate Texas law allows, and a returned or reversed payment may carry the fee our bank charges us. If a payment dispute reaches the point of collection, the losing party pays the reasonable costs of it.
Workmanship warranty
We warrant our own workmanship for one year from completion: if something we installed or repaired fails because we did it wrong, we come back and fix it at no charge. That is separate from the manufacturer's warranty on the product itself, which can run much longer — some products carry a transferable lifetime warranty from the maker, and where a page on this site says so it means the manufacturer's warranty, not ours. We pass those through to you and help you file a claim. The workmanship warranty does not cover damage from weather, impact, animals, fire, unauthorised alterations, work by someone else, or normal wear, and it ends if the balance is unpaid.
The Annual Plan
The Annual Plan is described on the /prime-program/ page and is not a subscription — there is nothing recurring to cancel. What it covers, and what it costs, is what that page says on the day you book it. If we change it, the change applies to bookings made after the change.
Photographs of the work
We photograph before, during and after — it is how warranty and quality control work, and it is how we show you what we found somewhere you cannot see. We may use photographs in marketing only with the personal details and the full address removed. Tell us you would rather we did not, at any time, and we will honour it without asking why.
Limits on our liability
We carry general liability and workers' compensation insurance for our work on your property. We are responsible for damage we cause. We are not responsible for pre-existing structural problems we did not work on, for damage from weather or third parties, or for consequences we could not reasonably foresee — lost income, lost use, or similar indirect losses. Our total liability for any one engagement is limited to what you paid for it, except where Texas law does not permit that limit, in which case it is limited as far as the law allows. Nothing here limits liability for our own gross negligence, fraud or personal injury.
Resolving a dispute — talk to us first
Before anything formal, contact us and give us 30 days to put it right. Most of what reaches this stage is a misunderstanding about scope, and most of it we fix. If that fails, these terms are governed by the laws of the State of Texas, and any court action belongs in the state or federal courts located in Dallas County, Texas.
Arbitration and class-action waiver
Where you have accepted these terms — by sending a request through this site, or as part of a signed quote — a dispute we cannot resolve informally is settled by binding individual arbitration before the American Arbitration Association under its Consumer Arbitration Rules, seated in Dallas County, Texas, and each of us waives a jury trial and any right to bring or join a class action. Three things make that fair rather than a trap, and we are stating them so you can hold us to them. WE PAY THE COST OF THE ARBITRATION — the filing fees beyond your own, the administrative fees and the arbitrator in full — so bringing a claim never costs you more than going to court. Either of us may still take a claim to small-claims court instead, which for most disputes is faster and cheaper for both of us. And you may still bring a complaint to any government agency. You can opt out by emailing [email protected] within 30 days of your first request or signed quote, saying so plainly — opting out changes nothing else, and will not affect your job, your price or your warranty.
Using this website
The content, design, photographs and copy here are ours unless marked otherwise. Link to any page you like. Do not reproduce the content, scrape or systematically extract it, harvest the listings, try to break or gain unauthorised access to the site, or use our name and marks as your own. Automated collection of this site's content for training or resale is not permitted.
What the website does and does not promise
The information here — starting prices, guides, availability, response times — is general information provided as-is. It is not a guarantee of a price, a result or an outcome, and it is not professional advice about your specific property. We do not promise the site will be uninterrupted or free of errors. Pages we link to belong to other companies and we are not responsible for what is on them.
Indemnification
You agree to cover Prime Chimney Services for claims, damages and reasonable attorneys' fees arising from your misuse of this website, your breach of these terms, or your violation of someone else's rights. This does not apply to anything caused by us.
Things outside anyone's control
Neither of us is in breach for a delay caused by something genuinely outside our control — severe weather, a grid failure, a supply shortage, a strike, an epidemic, a government order. We will tell you promptly, reschedule, and if the work can no longer be done you get back anything you paid for work not performed.
If part of this is unenforceable
If a court finds any part of these terms unenforceable, that part is narrowed to the minimum needed to make it valid, or removed, and the rest stays in force. One bad clause does not void the agreement.
Changes to these terms
We may update these terms. The current version is always here with the dates at the top, and continuing to use the site after a change means you accept it for the site. A change never alters the terms of a quote you already signed — that agreement is fixed at the version in force when you signed it.
Contact
Questions about these terms, or a cancellation notice: email [email protected] or call (214) 393-5261.
Talk to a real chimney tech today.
Free written quote. Same-week scheduling. 24/7 emergency response when you need it.
24/7 Response
Active leak, animal in flue, post-fire damage, or smoke event? Real humans on the line 7 AM to 12 AM every day — replies in under 2 minutes. Tech dispatch within 2 hours during business hours, subject to crew availability after-hours.
Emergency line