Got a chimney emergency? We're on the road.
Active water leak. Animal in the flue. Post-fire damage. Storm damage. Whatever it is — call the line below. A real person picks up, not a menu (we're live 7am–midnight daily), we'll tell you what's safe to do right now, and we get a technician out as fast as the day's crew allows.
Six situations we drop everything for.
If you're seeing any of these, don't wait for a regular appointment. Call us, and we'll prioritize accordingly.
Active water leak
Water coming through the firebox, ceiling staining around the chimney, or visible rain inside the flue.
Animal trapped
Birds, raccoons, squirrels, or bats in the flue — alive or deceased. Don't light a fire.
Post-fire damage
After a chimney fire (popping sounds, flames in flue), need a Level 2 inspection before any further use.
Storm damage
Cap blown off, crown cracked, masonry chunks fallen, tree limb on chimney.
CO alarm triggering
Carbon monoxide alarm going off near fireplace — possible blockage or back-drafting.
Visible structural damage
Cracks in masonry, tilting chimney, mortar falling out, or daylight visible through the flue.
Five things to do in the next 5 minutes.
- 1
Don't light a fire
If anything seems off, don't use the fireplace until we've inspected. Most emergencies become catastrophes when fire is added.
- 2
Close the damper
If smoke or water is entering the home, close the damper to slow it down (but not if there's an active fire upstairs).
- 3
Crack a window
If you smell smoke or feel back-drafting, ventilate. This is especially critical if your CO alarm is going off.
- 4
Take a photo
Photograph the issue if you can do so safely. We'll use it to confirm scope before we arrive.
- 5
Call us
Tap (214) 393-5261 and tell us what you're seeing. We'll dispatch the closest crew with the right equipment.
We cover every major DFW metro.
Still on this page? Pick up the phone.
Every minute you wait, a leak grows, an animal stresses, or damage compounds. One call gets a human, straight answers, and the next available crew.